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Terms of Purchase and Returns

Welcome to The Off-Grid Solar! Below are the terms and policies governing purchases, returns, and warranties. Please note that as a subsidiary of Circuit Solar, all policies and procedures are handled and managed by Circuit Solar. For complete details, please refer to Circuit Solar’s full policies here: Circuit Solar Terms and Policies.

Purchases

  1. Order Confirmation: By placing an order with The Off-Grid Solar, you agree to the terms set forth by Circuit Solar, including payment processing, shipping timelines, and any applicable taxes.
  2. Payment Processing: All payments are securely processed by Circuit Solar. For billing-related inquiries, please contact Circuit Solar’s billing team directly.
  3. Shipping: Shipping times, costs, and available methods are outlined under Circuit Solar’s shipping policies. Any questions regarding shipping can be directed to Circuit Solar’s support team.

Returns and Refunds

  1. Eligibility for Returns: Returns are accepted within 30 days in accordance with Circuit Solar’s return policy. Items must be unused, in their original condition, and returned within the specified timeframe.
  2. Restocking Fees: A restocking fee may apply as outlined in Circuit Solar’s policies.
  3. Refund Processing: Refunds will be processed by Circuit Solar within the timeline specified in their policies.
  4. How to Initiate a Return: To begin a return, please follow the instructions provided on Circuit Solar’s terms page: Return Instructions.

Warranty Claims

All warranty claims for products purchased through The Off-Grid Solar are managed by Circuit Solar. Warranty terms are specific to each product and are detailed in Circuit Solar’s warranty policy. For assistance with warranty claims, please contact Circuit Solar’s support team.

Contact Information

For all inquiries regarding purchases, returns, shipping, or warranties, please contact Circuit Solar directly:

By completing a purchase with The Off-Grid Solar, you acknowledge and agree to the terms outlined here and managed by Circuit Solar. For any further clarification, visit the full terms and policies page here: Circuit Solar Terms and Policies.